Shipping & Delivery Policy

Last Updated: 2026/01/29

Welcome to nexorivp ! We are committed to providing you with a smooth and reliable shipping experience for all orders placed on our platform. Below you will find detailed information about our shipping methods, delivery times, and related policies.

📦 Free Shipping within the Continental US

We offer FREE standard shipping on all orders shipped to the 48 contiguous United States.
Excludes: Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes.

📮 Our Shipping Partners

We collaborate with trusted logistics providers to ensure your orders arrive safely and efficiently:

• USPS

• Uniuni

• GOFO Express

• Easy

The carrier used for your order will be selected based on destination, package size, and service availability.

⏳ Order Processing & Shipping Times

• Order Processing: All orders are processed within 1–2 business days after payment confirmation.

• Delivery Time: Once shipped, orders typically arrive within 12–15 business days to addresses in the contiguous United States.

Please note: Business days are Monday–Friday, excluding weekends and public holidays.

💰 Shipping Costs

Shipping costs (if applicable) are clearly displayed at checkout before you complete your purchase. Orders shipped to the 48 contiguous states enjoy FREE shipping.

📍 Ship-From Address

All orders are shipped from our fulfillment center located at:
Room B387, 4th Floor, Building 8, Xiangyuegan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province

🛃 Customs & Import Taxes

• We ship from outside the United States.

• Import duties, taxes, and customs fees are not included in the item price or shipping cost.

• These charges are the buyer’s responsibility and may be collected by the carrier upon delivery.

• We recommend checking with your local customs office for more information before placing an order.

⚠️ Possible Delays & Special Circumstances

While we strive to meet all estimated delivery times, please be aware that certain situations may cause delays:

• Weather conditions or natural disasters

• Customs clearance procedures

• Carrier delays during peak seasons (e.g., holidays)

• Incorrect or incomplete shipping addresses

We recommend ensuring your shipping address is accurate and complete to avoid delivery issues.

↩️ Returns & Exchanges

We accept returns and exchanges within 14 days of delivery. Please visit our [Return & Refund Policy] page for full details and instructions.

📞 Need Help?

If you have any questions about shipping, your order status, or delivery, feel free to contact us:

• Company: Rucheng County Song Qinghua Trading Co., Ltd.

• Email: service@nexorivp.com

• Phone: 19245767154
  

• Address: Room B387, 4th Floor, Building 8, Xiangyuegan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
  

We’re here to help!